Product Registration

Warranty Policy Update – Effective May 1, 2025

Please be advised that our warranty policy will be updated effective May 1, 2025. These changes are being made to better align our warranty coverage with evolving product standards and customer service improvements. 

We strongly encourage all customers to review the updated policy in full, available on our website or by contacting our customer service team.

 

Your details

Fields marked with an asterisk are required.

We use these details to verify coverage and to contact you about your device.

What Your Warranty Covers

Every LUNA'MOUR device carries a limited manufacturer warranty against defects in materials and workmanship. If a covered issue arises, we repair or replace your device with one of equal or greater value.

Covered

  • Defects in materials and workmanship
  • Repair or replacement with a device of equal or greater value
  • Devices bought from lunamour.co or an authorized retailer, with a valid receipt
  • Coverage that continues after the retailer return window closes

Not covered

  • Normal wear and tear
  • Damage from misuse, accidents, drops, or neglect
  • Unauthorized repairs or modifications
  • Devices bought from unauthorized sellers, including third party Amazon and eBay vendors

A valid receipt from an authorized retailer is required. Shipping and handling may apply to replacements. Full terms are below.

Important Product Registration Information

To activate your LUNA'MOUR limited warranty, register your device using the form above and keep a valid receipt from an authorized retailer, such as lunamour.co or a select professional partner.

Devices purchased from unauthorized sellers, including third party Amazon and eBay vendors, are not eligible for warranty coverage.

Warranty Coverage
All LUNA'MOUR devices are warranted free from defects in materials and workmanship. If a covered issue arises, we repair or replace your device with one of equal or greater value.

What Is Not Covered
• Normal wear and tear
• Damage from misuse, accidents, drops, or neglect
• Unauthorized repairs or modifications

How To Register
Use the form above, then keep a copy of your purchase receipt. There is no time limit, so you can register any time after purchase.

How To Submit A Warranty Claim
Email hello@lunamour.co with the subject line Warranty Claim Inquiry and a description of what your device is doing. Once our Care Team approves the claim, they will walk you through the next steps, including any shipping and handling costs, before anything is sent. LUNA'MOUR is not responsible for items lost or damaged in transit.

Terms And Conditions
• Whether you buy directly from us or from an authorized retailer, your order is first covered by that retailer's return and exchange policy.
• If you are not fully satisfied, follow the retailer's return timeframe and policy.
• Every LUNA'MOUR device also carries a Limited Manufacturer Warranty, which continues after the retailer's return window closes.
• Keep a copy of your original purchase receipt.

Warranty Policy Changes
We are committed to high-quality products backed by reliable warranty coverage. LUNA'MOUR reserves the right to modify or update warranty terms at any time without prior notice, including handling fees, shipping costs, claim procedures, and other requirements. Any updates appear on this page and apply to claims submitted after the effective date of the change.

Stay Glowing, Always ✨
LUNA'MOUR